Policy Information

Booking

• A non-refundable deposit of 40% is required to reserve the services for the desired date and time. This deposit is due at the time of signing client intake form.

• ​It is highly recommended that event be booked atleast 4 weeks before event date.

Payments

• The remaining balance is due in full no later than 7 days PRIOR to the event date.

• We accept payments via debit/credit, cash, or checks.

Cancellations & Reschedules

• The Client may request to reschedule events to a mutually agreed-upon date and time, subject to the Caterer’s availability IN CASE of emergencies (please contact us directly).

• Any cancellation requests must be made no later than 7 days prior to the original event date or the Client will be responsible for paying a cancellation fee of [$350].

• Cancellations within 7 days before the scheduled event date is subject to a partial refund (the deposit amount is not included)

Travel

• Any venue further than 20 miles from the Caterer’s location, the Client agrees to pay a travel fee.

• Events lasting two 2 or more days over a 20 mile radius will incur additional travel or lodging charges that client is responsible.

Venue

• All venue/site locations must have a full kitchen setup for staffing to prepare.​

• Clients must ensure the venue is accessible for setup and breakdown, including parking and unloading areas.